We only collect the data necessary to ensure the security of your trip, which includes:
Personal Data: Your full name as it appears on official documents.
Identification Documents: Photos (National ID card/Passport) for completing flight and hotel bookings.
Contact Information: Phone number and email address.
We use your data to be with you every step of the way, not just for paperwork, but also for:
Live Monitoring: Communicating with you during your trip to ensure everything is running smoothly.
Adventure Updates: Keeping you informed of any improvements or changes to the itinerary to ensure your comfort.
Evaluation and Improvement: Listening to your feedback after your trip to improve our services to meet your expectations.
Immediate Support: Providing prompt assistance should you have any questions during your trip.
We do not share your ID photos with any promotional entity. Sharing is restricted to those directly involved in the trip (such as hotels and airlines).
Personal data is stored in a fully encrypted and secure electronic environment, protected against any unauthorized access.
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
We do not retain your sensitive data indefinitely. ETA deletes and destroys all images of identification documents (passports and IDs) from its records within 60 days of the trip’s completion, retaining only the primary transaction record for accounting purposes.
We provide you with the latest electronic payment methods to ensure the ease and confidentiality of your financial transactions:
Encryption and Security: All payments are processed through internationally accredited electronic payment gateways secured with SSL encryption protocols. This means your credit card data is neither stored nor accessed by us.
Booking Confirmation: Upon successful payment, an official payment receipt and booking confirmation will be sent immediately to your registered email address.
Payment Fees: In case of a refund (according to the cancellation policy), bank transfer fees or electronic payment gateway fees may be deducted as outlined in the cancellation policy.
Fraud Protection: The company reserves the right to cancel any booking suspected of being made using an illegal payment method or through an attempted fraud, and to take the necessary legal action.
-Our Legal Obligations and Policy Updates:
ETA is committed to not disclosing your data except in the event of a court order or official request from the legal and sovereign authorities in the country, in accordance with Egyptian law.
The company reserves the right to update the Privacy Policy in accordance with the client’s best interests and service developments. Any material changes will be announced on our official website
ETA strives to ensure the highest levels of comfort and safety. However, please be aware of the following:
Personal Belongings: The client is solely responsible for their personal belongings (money, phones, jewelry, travel documents). The company is not liable for the loss or damage of any of these items during the trip.
The company acts as an intermediary in organizing the trip and is therefore not responsible for any shortcomings or delays caused by a third party such as airlines or hotels. The company is committed to intervening and mediating to resolve any issues in the client’s favor
Personal Conduct: If the client engages in any conduct that violates the laws of the country (whether inside or outside Egypt), the client bears full legal and criminal responsibility, without any liability on the part of the company.
Seventh: General Provisions
Acceptance of Terms: Upon completion of the booking process and payment of fees, the client acknowledges and agrees to all the terms of the above-mentioned Cancellation Policy, Privacy Policy, and Disclaimer.
Legal Disputes: In the event of any dispute (God forbid), arbitration will be sought in accordance with Egyptian law and the competent courts in Cairo Governorate (or the company’s headquarters).